Frequently ~

Asked Questions

If you have other burning questions we weren’t able to address here, feel free to email.

Synnove@gmail.com

Products ~

Synnove stands out by using 100% natural ingredients, many of which are grown in-house in Telangana. Our products are handmade using self-developed, eco-friendly machinery and are free from harmful chemicals like parabens, sulfates, and synthetic fragrances. We combine age-old herbal wisdom with modern quality standards, and each product is ISO 9001:2015 certified and NABL-tested for safety and effectiveness. Our formulas are gentle, suitable for all skin types, and crafted to nourish from within.

Yes, Synnove products are carefully formulated using natural, plant-based ingredients that are gentle on sensitive skin. We avoid harsh additives, artificial colors, and preservatives that can cause irritation. Our range is dermatologically tested and made under hygienic conditions, ensuring both safety and effectiveness. However, as with any skincare product, we recommend a patch test before full use, especially for highly reactive skin.

Synnove detergents and bathroom cleaners are powered by plant-based ingredients that deliver powerful cleaning while being gentle on the environment. Our detergents break down grease, grime, and stubborn stains from clothes without damaging fabrics. Meanwhile, our bathroom cleaners are tough on limescale, soap scum, and bacteria, ensuring a hygienic, fresh-smelling bathroom. Both products are biodegradable and free from harsh acids, making them safe for regular use.

No, Synnove products are entirely free from synthetic chemicals, parabens, sulfates, and artificial preservatives. We believe in keeping skincare pure and natural, using time-tested herbs like neem, aloe vera, tulsi, and hibiscus in our formulations. All our products undergo stringent lab testing and are made in small, quality-controlled batches to maintain their natural integrity and shelf life.

Yes, Synnove glass and surface cleaners are formulated using non-toxic, eco-friendly ingredients that are safe for everyday use. They effectively remove dust, smudges, and stains from glass, mirrors, and countertops without leaving streaks or residue. Our formula is free from harmful chemicals like ammonia, making it safe for homes with children and pets. With a pleasant herbal fragrance, it not only cleans but also freshens your space.

Orders ~

Many of our products do not contain gluten, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there’s always a risk that they’ve come into contact with gluten-containing ingredients. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign and our website product pages. Check the individual product’s ingredients list before use.
Scent is such an important part of our identity, something that makes us who we are. Most of our products contain essential oils, but even our most gentle products have fragrance due to the fact that the ingredients themselves have a scent. In order to remove that scent and be truly “fragrance-free”, we would have to introduce more synthetics, which isn’t the direction that our company wishes to take at this time.
Many of our products do not contain nuts, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there’s always a risk that they’ve come into contact with nut-containing products. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign and our website product pages. Check the individual product’s ingredients list before use.
We recommend keeping your naked products in a dry, cool environment away from sunlight and excess heat. You can use any airtight container, a glass jar or one of our tins. If you use the product in the shower or bath, make sure that you let it drain and dry out before storing it.
Yes! When you bring back five clean Lush #5 plastic pots (black or clear) to our stores, you can exchange them for a free fresh face mask. The pots go to our recycling partners in Vancouver and Toronto where they’re recycled into new pots for our products.

Gift Cards~

It may take up to 1 hour for your gift card to be activated. You will receive an email when the activation is complete, so please be sure to check your spam folder.

Ground $4.00 – 2 – 8 Business Days

Air $8.00 – 2 – 3 Business Days

Your gift card can be redeemed through phone orders and online as well as in our stores located in the US and Canada.
We’ll send another amazing Lush gift card design to you.